Sprucely | Terms of Service
Last Updated: February 1, 2026
By booking a Reset with Sprucely, you agree to the following terms. These standards are maintained by our Partner Management Team to ensure the highest quality move-out results in Hull.
1. The Sprucely Standard
A "Tenancy Reset" is a specialized deep-cleaning service performed to AIIC-aligned inventory standards. Sprucely provides a
15-Photo Digital Evidence Pack as professional proof of the property’s condition at the time of completion. We are not liable for property degradation, dust accumulation, or marks occurring after our specialists have vacated the premises.
2. Property Readiness
To ensure an audit-ready result, the client must ensure the following:
Utilities: Active water and electricity must be available. If the team arrives and utilities are disconnected, the booking will be cancelled and the fee forfeited.
Freezer Defrosting: Any freezer units included in a "Deep Clean" must be fully defrosted
24 hours prior to our arrival. Our specialists cannot safely deep-clean frozen units.
Property Condition: The property must be vacant of tenants, pets, and personal belongings.
Health & Safety: Our specialists do not move heavy appliances (e.g., washing machines) unless they are on rollers, and do not clean internal areas that cannot be reached with a standard 3-step ladder.
3. Access & Logistics
Arrival Window: Our specialists arrive between
08:30 AM and 09:30 AM.
Key Collection: It is the client’s responsibility to ensure our partners have access to the property at the scheduled time. Keys must be available via a secure on-site lockbox, collected from a local Letting Agent (within a 3-mile radius of the property) or provided and arranged clearly beforehand. Keys will be returned as per the client's original instructions; Sprucely is not liable for keys once they have been returned.
Parking: If free on-site or driveway parking is not provided, a
£10 Parking Surcharge will be applied to cover local permits and meter costs.
4. Cancellations & Rescheduling
Because we secure our Elite Partners in advance, the following policy applies:
48+ Hours Notice: Full refund or one-time reschedule at no cost.
Less than 48 Hours Notice: Bookings are non-refundable and non-transferable.
No-Access: If our team cannot gain access within 30 minutes of the arrival window, the booking is cancelled without refund.
5. Restoration vs. Cleaning
Sprucely provides a high-intensity deep clean, not a restoration service. We are not liable for pre-existing damage, permanent staining, or "wear and tear" that remains visible after cleaning (e.g., etched glass, blown double-glazing, or damaged oven enamel).
4. The 72-Hour Re-Clean Guarantee: If a landlord or inventory clerk flags a cleanliness issue within
72 hours of our service, we provide a
Priority Rectification at no extra cost.
Validation: To trigger this promise, you must provide the relevant section of the clerk’s report to the
Partner Management Team.
Exclusions: This promise does not cover issues caused by "foot traffic" or move-out activity that occurs
after our partners have left the property.
7. Legal Protections
Non-Solicitation: The client agrees not to directly or indirectly engage the services of any Sprucely Partner (Specialist) introduced to them for a period of 12 months following the last Reset. Breach of this clause incurs a recruitment fee of £1,000.
Insurance: Sprucely maintains comprehensive Public Liability Insurance. Any claims for damage must be reported within 24 hours of completion with photographic evidence.
The Agency Model: Sprucely acts as a partner management agency. While we vet all partners to the highest standard, individual partners carry their own public liability insurance for on-site work.
Data Privacy: We process personal data solely to fulfill your booking and provide your Digital Audit. Your data is never shared with third parties. Please see our
Privacy Policy for more information.